BICYCLE CASSETTE: Can you change my road bike compact settings 50/34 with different gearing ratio?
ANSWER:Unfortunately we do not changing road bike gearings. We are using standard Specialized / Trek factory compact 50/34 road bike settings. However compact's 50/34, are much lighter than triples and still offer easier gearing options than a standard crank. They are be designed ideally suited to hilly conditions.
BICYCLE DELIVERY: Are you deliver / collect bikes from my hotel or my private house?
ANSWER:From our experience we prefer setup and customize bikes in our shop to make sure our client leaves with his bike 100% satisfied after test ride. Unfortunately, due to technical reasons, we have stopped delivering/picking up bikes from hotels or private residences.
BICYCLES EQUIPMENT: Are free pedals, helmet and lock always available to borrow to save my travel luggage space?
ANSWER:No they are limited, especially during busy rental periods. We are not able to 100% guarantee availability. Best way is to collect them early morning or afternoon after bike returns.
BICYCLES EQUIPMENT FREE: What does my bike renting price include?
ANSWER: Road bike hire includes a bike pump, 2x water holder, cycle computer, bike pedals, kit to exchange flat tire, helmet and lock. Hire of a fitness / cross bike price includes a bike pump, 1x water holder, kit to exchange flat tire, helmet and lock.
BICYCLE INSURANCE / BIKE RESCUE: Do you provide theft bike insurance or bike rescue in case of mechanical failure or accident?
ANSWER:Unfortunately, we do not provide theft bike insurance. Please check your own travel insurance policy, most of the time bike theft protection is included. Cyclists are fully responsible for bike damaged or stolen. Majority of hotels have locked storages to keep customers bikes safe overning. In case not, we'll be happy to store your bike in our shop. While cycling, on coffe / lunch break make sure you see your bike all the time. Anyway you can still purchase bike rescue protection in case of your bike mechanical failure or accident with our third party supplier MALLORCA BICYCLE RESCUE
BICYCLE PRICELIST: How much does it cost to rent a bike from you? Can I hire a bike for half day only? Can I hire a bike for different days?
ANSWER:Please download or print out our current price list below. Unfortunately our policy requires one day rental minimum (except SLR 7/S-Works) from 9AM - 7PM. You can rent a bike for different days if you need, we'll count your rental as "continuing" to get better hire rates for you.
PRICELIST DOWNLOAD
BICYCLE RESERVATION: What about your booking procedure? Is it necessary to book my bike online?
ANSWER:Booking is free, no advance payment online is required. Full bike rental fee is payable at our front desk. We accepting cash. In addition, we require pictured ID document for rental agreement. One ID per group is sufficient. In a case of cancellation, please contact us immediately. After successful reservation you'll receive booking confirmation by email from us. We strongly recommend our clients make online reservations in advance, especially when renting during busy cycling seasons in the spring and fall to avoid disappointment. During low season in summer usually you do not need to reserve your bike; walk in should be fine.(except S-Works)
BICYCLE SADDLE / PEDALS: Can I use my own saddle and / or pedals?
ANSWER:Sure you can ! We'll be more than happy to mount them for you free of charge.
BICYCLE SIZING: I'm not sure about my bike size, can you help me to find right size?
BICYCLE TRANSPORTATION: Are you providing bike transportation to allow cyclists to ride on different routes around Mallorca or bike rescue in a case of bike mechanical failure / accident?
ANSWER:Unfortunately we have had dropped that option with third party supplier.
BRAND SPECIALIZED OR TREK: Can I have one I prefer?
ANSWER:We are in process of replacing Specialized to Trek bikes brand. Therefore during top cyclists season spring and autumn or just busy days unfortunately we have no control over which bike brand customer will receive. Obviously if customer prefered bike brand is available in our shop during his rental period there is not a problem rent bike to cyclist likes.
CYCLING PRODUCTS: Are you selling cycling products such as water bottles (bidons) and maps? What is the price?
ANSWER:Yes we're selling water bottles ( € 2/pc ) waterproof high quality cycling maps ( € 6/pc ) and cyslists Jersey sets. Price may vary, please check in our shop.
GUIDED ROAD BIKE TOURS: Are you providing road bike guided touring? What does it cost?
ANSWER:Unfortunately not. We do not provide road bike guided touring since 2018 season.
KIDS BICYCLE / SEATS: Do you offer kid bikes, child bike rear seats or child bicycle trailer? What is the price?
ANSWER:Yes we do in limited amount; walk in reservations only. Kid bikes 20" (age 7-9) and 24" (age 9-12); price € 6 / day. Child bicycle trailer cost € 6 / day. Child bike rear seats are free together with bike rental.
MOUNTAIN BICYCLE: Do you rent Mountain bikes?
ANSWER:From season 2018 we offer Specialized Cross Trail bike which is great replacement for MTB's. Price starts from € 12 / day to € 70 / week.
OPENING HOURS: What are your opening hours? How do you count a "rental day"?
ANSWER:We count a rental day from 9AM - 7PM. For our opening hours please see bottom of our website
PARKING CAR: When collect my bike by car, is a parking space available near by your shop?
ANSWER:Yes. Next to us is a toll car park around HSM Linda Playa Hotel. Unfortunately is quite busy. Anyway, there is plenty of free parking lots around us, see map.
PARKING MAP DOWNLOAD
PEDAL SYSTEMS / AEROBARS: What clip-in pedal systems are you free supplying? Can I attach my own Aerobars to your road bike handlebar?
ANSWER:We supplying free in limited quantities Shimano SPD, Shimano SPD - SL and LOOK Keo clip-in pedals. Flat pedals are always included with a Fitness, Cross, MTB and City bike. We are allowing our customers attach their own Aerobars to our road bikes handlebar except S-Works and TREK ÉMONDA SLR 7. They are equiped with aero carbon handlebars.
PERSONAL DATA PROTECTION AND COOKIES POLICY: How do you protect your customers data and what is your privacy policy?
REVIEWS RIDEMALLORCA: I would like to write review about RideMallorca service provided. What review providers are you currently using?
ANSWER:Please feel free write to TripAdvisor, Google, Facebook, Yelp and HolidayCheck.
ROADS SAFETY: Are roads safe for cycling in Mallorca? What about road rules?
SCHEDULE BUS: When pick up my bike by bus, how can I reach you?
ANSWER:There is two bus lines passing Paguera - 102 and 122. While in Paguera ask for HSM Linda Playa Hotel direction. We are next to hotel main entrance. See bus schedule departures. From Palma de Mallorca airport is a direct line, route A11, heading directly to Paguera.
BUS SCHEDULES
SHOP RIDEMALLORCA: I cannot find pictures how is your shop looks like, can have I a peek to get an idea of your wheels and place?
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