BICYCLE CASSETTE: Can you change my road bike compact settings 50/34 with different gearing ratio?
ANSWER:Regrettably, we do not modify the gearing of road bikes. We are utilizing the factory-recommended compact 50/34 road bike settings from Specialized and Trek. Compacts 50/34, on the other hand, are slightly lighter than triples and nevertheless provide more straightforward gearing options than a standard crank. They have been built with hilly terrain in thought.
BICYCLE DELIVERY: Are you deliver / pick up bikes from my hotel or my private house?
ANSWER:As a result of our experience, we like to set up and configure bikes in our shop so that our customers may test ride them and leave completely satisfied. Unfortunately, we no longer deliver or pick up bikes from hotels or private homes owing to technical issues. However, we always welcome reservations from clients in more outlying areas, provided that they make their own arrangements for picking up and dropping off the bike.
BICYCLES EQUIPMENT: Is it usually possible to borrow free helmets, pedals to free up space in my trip luggage?
ANSWER:Yes, we do offer free helmets, but they are only offered on a first-come, first-served basis. It's best to collect them early morning. Clipless pedals are free as well, unfortunately, based on our previous experience, they can be limited on very rare occasions, perhaps once a year, if at all.
BICYCLES EQUIPMENT FREE: What is included in the cost of renting a bike?
ANSWER:Hired road bikes come with free mini bike pump, 2x water holders, basic bike computer, bike pedals, inner tube replacement kit and limited helmets availability. Hired fitness / cross bikes come with free mini bike pump, 1x water holder, inner tube replacement kit and limited helmets availability.
BICYCLE INSURANCE / BIKE RESCUE: Do you provide theft bike insurance or bike rescue in case of mechanical failure or accident?
ANSWER:We regretfully do not offer bike theft insurance. Please verify your own travel insurance policy; typically, it includes coverage for bike theft and damage. Cyclists are entirely liable for stolen or damaged bicycles. Most hotels feature secured bike storage to keep guests' bikes safe while traveling. We will be pleased to store your bike at our shop if space is not available. When cycling, make sure you always have a clear view of your bike during coffee or lunch breaks. However, if your bike experiences a technical problem or an accident, you can still acquire bike rescue cover from a third-party source MALLORCA BICYCLE RESCUE, with whom we have no affiliation. If a bike problem arises locally, we can assist you with bike mechanical issues or even replace your bike if the issue cannot be resolved directly.
BICYCLE PRICELIST: How much does renting a bike from you cost? Can I only rent a bike for a half-day? Can I rent a bike while on vacation for a variety of days?
ANSWER:Please find our most recent price list below for download or printing. Our policy only allows rentals from 9:00 to 19:00 (18:00 off season) for a minimum of one day. In order to obtain better hire rates for you, you are welcome to rent a bike for non consecutive days if necessary.
PRICELIST DOWNLOAD
BICYCLE RESERVATION: What about your booking procedure? Is it necessary to book my bike online?
ANSWER:Online reservations are free and do not require payment in advance. At our front desk, you must pay the whole bike rental fee. We accepting cash and 10 € fully refundable deposit. For the rental agreement, we also require a picture ID document. Per group, one ID is sufficient. In the event of a cancellation, kindly get in touch with us right away. After successful reservation you will receive an email from us with a confirmation of your reservation including rental price. To avoid disappointment, we strongly advise all of our customers to make online bookings well in advance, especially when renting during the busiest cycling periods of the spring and fall. You often do not need to reserve your bike during the summer's low season; simply walking up should work (except SLR7 or S-Works).
BICYCLE SADDLE / PEDALS: Can I use my own saddle and / or pedals?
ANSWER:Sure you can! We'll be more than happy to mount them for you free of charge.
BICYCLE SIZING: I'm not sure about my bike size, can you help me to find right size?
ANSWER:Use our bikes sizing guide to determine which bike size is suitable for you. Please note that sizes are approximate.
SIZING GUIDE DOWNLOAD
BICYCLE TRANSPORTATION: Are you providing bike transportation to allow cyclists to ride on different routes around Mallorca?
ANSWER:Unfortunately, we had to discontinue that option due to tech issues.
SPECIALIZED OR TREK BRAND: Can I have one I want?
ANSWER:Trek bikes are currently taking the place of Specialized in our shop. Therefore, we regrettably have no control over which bike brand customers will receive during the peak cycling seasons of spring and autumn or simply during busy days. Obviously, renting a bike to a cyclist who prefers a certain brand is not an issue if that brand is offered in our store at the time of the rental.
CYCLING PRODUCTS: Are you selling bicycle-related goods like maps or water bottles (bidons)? What is the price?
ANSWER:Yes, we offer water bottles, cycling jersey sets, and waterproof, high-quality cycling maps. Please verify price in our shop as it may vary.
GUIDED ROAD BIKE TOURS: Are road bike guided tours something you offer?
ANSWER:Regrettably, no. We don't provide guided road bike tours.
KIDS BICYCLE / SEATS: Do you provide kids' bikes, kids' bike seats, or kids' bike trailers? How much does it cost?
ANSWER:Yes, but only in a small quantity; walk-in reservations only. Priced at €6 per day, children's bikes measure 20" (for ages 7-9 )and 24" (for ages 9–12). Using a child bicycle trailer day cost € 6. Free with the renting of a bike are child bike rear seats. Prices may vary, please verify price in our store.
MOUNTAIN BICYCLE: Do you rent Mountain bikes?
ANSWER:Instead, we provide Specialized Cross Trail bikes with front wheel suspension, a very equal alternative to MTBs.
OPENING HOURS: What time does your business open? How is a "rental day" calculated?
ANSWER:9:00 to 19:00 (18:00 off season) is the rental day. Please refer to the website's bottom for our opening times, as they may vary.
PARKING CAR: Is there parking close to your shop when I come to pick up my bike?
ANSWER:A toll-paying parking lot is located next the HSM Linda Playa Hotel. Sadly, parking is rather congested. However, there are other free parking spots close by; please download the map.
PARKING MAP DOWNLOAD
PEDAL SYSTEMS / AEROBARS: What clip-in pedal systems are you free supplying? Can I attach my own Aerobars to your road bike handlebar?
ANSWER:We are providing free Look Keo, Shimano SPD, and Shimano SPD-SL clipless pedals. Very rarely, they might be limited. All Fitness, Cross and City bikes come with flat pedals. With the exception of S-Works and the TREK Émonda SLR 7, we let our customers mount their own Aerobars to our road bikes' handlebars.
PERSONAL DATA PROTECTION AND COOKIES POLICY: What is your privacy policy and how do you protect the data of your customers?
REVIEWS RIDEMALLORCA: I want to make a feedback of the services offered by RideMallorca. Which review sites do you currently use?
ANSWER:Please feel free write your feedback to TripAdvisor, Google, Facebook, Yelp and HolidayCheck.
ROADS SAFETY: Are the roads in Mallorca safe for bike riding? What about traffic laws?
SCHEDULE BUS: How do I get to you when I take the bus to pick up my bike?
ANSWER:Two bus lines, 102 and 122, travel through Paguera. Ask for directions to the HSM Linda Playa Hotel when in Paguera. View the bus departure schedule. Route A11 travels directly to Paguera from the airport in Palma de Mallorca.
BUS SCHEDULES
SHOP RIDEMALLORCA: Can you give me a peek so I can get a sense of your bikes as I can't seem to find images of how your shop looks?
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